F.A.Q
Please find the frequently asked questions as below:
What if the shipment is lost or missing in the customs?
A：In this case, a replacement shipment will be offered. All shipment are insured before shipping.
How can I make a return for a refund or exchange?
A：Please send us an email with the details of your order and the items you would like to return. In order to process a replacement or refund you must return the items you received at your expense within 7 working and provide a tracking number.
What if I'm not satisfied?
A：Customers' full satisfaction is what we strive for. But in any case that you feel like that our products do not deserve you, please simply return them to us and we will refund you the money. It's quite important that you do not remove the plastic wrapping around the bands or use the handbag at all if a return or exchange situation occurs, otherwise we will not be able to issue a full refund. Make sure you read our return policies before ordering. Please include all the original packing, material, merchandise, and any included accessories in your package (ie. locks, keys, straps, boxes, etc.) Refunds are issued in the same form in which the original payment was made and may take up to 20 business days after receipt of the returned merchandise.
Do you charge sales tax or should I pay import duty?
A：No, we don't charge any sales tax, but if the customs in your country charges you any import duty or tax, we will not be responsible for it. As a matter of fact, customs charge hardly happens since we declare the products as a free gift at no commercial value.
Is it secure to order from website?
A：Yes, we offer full guarantee that ordering from our site is just as safe as ordering in a physical store, even safer as all your personal information is processed through military-strength encryption programs and we use a 128 bit Secured Socket Layer (SSL) technology to ensure the security of your online purchase. If any fraud is ever committed on your credit card, we will pay the maximum $50 penalty fee that your bank can hold you liable for. But we are more than sure this will never, ever happen.
What payment options do you offer?
A：We accept credit card (Visa Card/MasterCard), Paypal, Western Union, wire transfer, Moneygram payments.
What if I do not have a credit card?
A：If you don't have a credit card, please send the payment via Western Union. Please email us your order number, and you will be instructed to send your payment through Western Union.
If I cannot order from the website, how can I do?
A：In order to provide the best quality service to all of our customers, we will continuously update our website without advanced notice. And once you have any difficulties in submitting your order to us, please do not hesitate to tell us about this issue and we are happy to help you to make the price list and quote you a favorable price.
What is the shipping cost?
A：We offer free shipping to Worldwide, so no shipping cost need for you.
How do you ship my order?
A：We offer worldwide door-to-door delivery services for all our designer replica products order. You will receive a tracking number within 24-48 hours for online shipping progress tracking as soon as we have your order mailed out.
How long does it take for me to receive my order?
A：Shipping takes 6-8 working days worldwide. A tracking number will be emailed to you within 24-48 hours after shipping out. Please allow up to 4 days for the shipping company to update the information on their websites.
Do you ship worldwide?
A：We ship our designer replicas almost anywhere in the world.
Will I have to pay import taxes?
A：In most cases the customs will not charge you any import tax as all orders are declared free gift at no commercial value. However on the off chance, customs in your country opens the box and asks you to pay for any import duties, the amount may vary from 5-10% of the declared price.
Can you ship to a P.O Box?
A：Sorry, we don't ship to P.O. Boxes. Please provide a physical address so an adult is available to sign for the package at delivery.
If you can not find the answer you want from above, please remember we are always here to help whatever happens, email us at jennyking6@hotmail.com, we will attend to any matter and work together with you to resolve it, emails usually will be replied to you no more than 12 hours.
